Having been a broker for a number of years and used various lead providers I was very wary to approach another provider a few months ago, as a means to size up my client bank. To say I am delighted with Mercantile would be a serious understatement. Their service standards are second to none, their system of booking the appointments and speed of transferring the appointment to my diary is excellent, and It is quite evident that, when I do get to see my clients, the front line staff making the appointments are thoroughly trained and polite and courteous-this is the feedback from my clients. If on occasions I have been contacted by Mercantile it has always been a pleasure to talk to them. Also my Account Manager has always been from day one very keen, professional and most supportive.
Amazingly, I have not, as yet, ever turned out to see a client that has not been in. They have always been in and looking forward to seeing me. Mercantile in my opinion are the best appointment providers in the industry. I have had a great deal of success with the appointments and will be using Mercantile as my business partner for a very long time to come. Many thanks Mercantile Equity.
February 2008
Richard Sawyer - Sussex
I thought I would write to you to compliment you on the way Mercantile Equity runs its business.
I was a little skeptical at first because I have purchased leads before and had very poor returns from them. I guess the main difference with you is that I am not purchasing leads but appointments. It is a good feeling to have a steady stream of appointments made for me and just when I am wondering where the next bit of business is going to come from, a text message appears to advise me that an appointment has been made, with the confirmation and mini fact find sent to my e-mail. All I had to do was turn up!!
My conversion rate was 50% but in fairness I have not included the clients that I have recommended stay with their existing lender and therefore could be potential for business in the future. My true success is that my income from the business written from the appointments has been 7 times the amount I paid for the appointments.
The clients I saw were complimentary on your staff manners and efficiency. I was told on one occasion that you were in contact within 2 minutes of the clients inputting their details on the system. This was ahead of any other lead providers and because an appointment was made I got in first!!
I have spent 4 times what you charge on previous advertising and had no business from it.
I wish I knew about you a year ago.
Keep up the good work.
2007
Ben Rees - IFA
I have found Mercantile Equity to be a novelty in the lead generation marketplace, due to their consistently high quality appointments and exceptional service standards, offered to brokers and clients alike. Client acquisition is the key to any Financial Advisor, and Mercantile allow you to focus on sitting in-front of clients, rather than spending valuable time generating leads yourself. I can strongly recommend that once you have used Mercantile Equity to gain your new clients, you will stop looking elsewhere for leads. Quite simply, they offer high quality, booked appointments at a reasonable cost, which is a winning formula in my book.
Eddie Hilland - Managing Director The Clover Group.
Having been in the Mortgage Industry for more than 20 years and having dealt with literally dozens of 'lead generation' companies, I feel more than qualified to state unreservedly that the quality of the 'Qualified Appointments' that we get from Mercantile are 'second to none' - the business that we generate from this source, is all considered as extra revenue to us and we therefore do not look at these appointments as a cost, but rather as an investment that is guaranteed to always produce a profitable return. We have been dealing with Mercantile now since the end of 2005 and their ability to consistently produce such quality appointments, has contributed enormously to the massive growth of our business and emergence as one of the largest and fastest growing Mortgage Brokers in the U.K.
Steve Tappin - Watford
Mercantile Equity has proved to be the most professional and efficient Appointment Generation Company I have used, and believe me I have used quite a lot over the last few years. I would highly recommend this company as they deliver what they say they will deliver 'A constant flow of high quality qualified Appointments
Jonathan Hook - Norwich
We have found Mercantile Equity to be unlike any other lead provider. Their thoroughness, diligence and affable phone manner ensures that you only get the best in screened appointments…. and unlike other lead generators, when you do get a cancellation or dubious appointment, they don’t hesitate to refund/replace the appointment for you promptly. They may be more expensive but as they say ‘you pay peanuts you get monkeys’.
Alan Macdonald - London
New business is our lifeblood. We found buying random unqualified leads a lottery - too risky, too expensive, difficult to plan and unrewarding in almost every way! All we wanted was a regular supply of appointments of consistently good quality from which we could achieve a good conversion rate and a meaty case value! Eureka! Mercantile Equity appointments have allowed us to plan effectively - both through the diary system and predicted business levels. Our conversion rate and average case value are most satisfactory delivering a surprisingly competitive cost per sale. Nice people to do business with too.
Justin Gough - Bournemouth
I have worked with Mercantile Equity since they started and they have supplied qualified appointments in a manner that is second to none. Their professionalism and systems are a credit and without doubt they deliver what they say. I convert their appointments at a level that I have never experienced before from any other supplier. In one sentence ‘It does what it says on the tin’ comes to mind.
Simon Naylor – Managing Director – Perspective Finance
The most difficult part of operating a modern mortgage brokerage is the acquisition of new clients, full stop! There are many lead providers that can provide raw internet driven data, however, this data is often difficult to convert into meaningfull sales, ask us we know. Perspective Finance employs highly motivated and experienced advisors who demand regular quality appointments to satisfy them. We source our appointments from many different areas but can confirm without equivocation that in our opinion Mercantile Equity provides the best return on investment in the industry. Our last 6 months figures show a raw R.O.I of over 800%! Not bad for someone else doing the hardest part of running your business!
Paul Holmes – County Durham
Over the years we have used most of the mortgage lead providers in the UK and have generally found them average to say the least. All a broker wants is the chance to be able to sit in front of a client on a face to face appointment with someone who genuinely needs a mortgage – Mercantile Equity deliver this – their systems are well thought out and their staff are helpful and courteous – We have had a great deal of success from their appointments and will continue to use them. Many thanks and congratulations to Mercantile Equity!
